Refund Policy
Last updated: September 10, 2026
Our Refund Guarantee
Every ShopiScout purchase is covered by a two-layer refund guarantee:
- Layer 1 — 14-day no-questions-asked refund. Request a full refund for any reason, or for no reason at all, within 14 days of purchase.
- Layer 2 — 30-day refund under the 2-of-5 rule. From day 15 through day 30 after purchase, you qualify for a full refund when at least 2 of the 5 documented conditions in Section 3 apply to your case.
This policy applies to both the $99 annual subscription and the $249 lifetime one-time payment. It does not limit any statutory consumer rights you may have under the law of your country.
In plan terms: the 14-day no-questions-asked refund applies to both the Annual Plan and the Lifetime License, exactly as set out in Section 04 of our Terms of Service.
Layer 1 — 14-Day No-Questions-Asked Refund
Within 14 calendar days of your purchase date you may request a full refund of the amount you paid. No justification is required: contact us with your order reference and we will process it.
- The refund covers the full amount paid, not a partial or pro-rated amount.
- The 14-day window starts on the payment date confirmed by our payment provider.
- A request received on day 15 or later is evaluated under Layer 2 below.
Layer 2 — 30-Day Refund Under the 2-of-5 Rule
From day 15 through day 30 after purchase you still qualify for a full refund when at least 2 of the following 5 conditions (2/5) apply to your case:
- 1Core feature unavailable. A core feature of the extension — bulk loading a Shopify collection, product preview, standard CSV export, or image bundle export — does not work for you.
- 2Unresolved reproducible defect. You reported a defect with reproducible steps, and our support could not provide either a fix or a usable workaround within 7 business days.
- 3Store compatibility failure. The extension cannot load products from your target public Shopify storefront, and the failure persists after you followed our troubleshooting instructions.
- 4Material discrepancy. The product materially differs from what our public product page and your purchase description promised at the time of your purchase.
- 5Repeated paid export failure. Paid exports repeatedly failed on a supported environment (a current desktop release of Chrome, following our usage guide) and support could not resolve the failure.
For a condition to count it must be supported by what you send us: your order reference, screenshots or a screen recording, and the steps you followed. We assess the conditions in good faith and do not count a condition we could not verify.
How to Request a Refund
Email kang61398@gmail.com with:
- Your Waffo order number, or the email address you used at checkout;
- The license key you received (if you still have it);
- A short description of your case, plus screenshots or a screen recording for Layer 2 requests.
We acknowledge every request within 2 business days and send a decision within 5 business days of receiving the information we need. Approved refunds are issued by our payment provider to the original payment method; the funds typically appear within 5–10 business days, depending on your bank or card issuer.
Annual Subscription Cancellation & Renewals
The $99 annual subscription renews automatically each year until you cancel. You may cancel at any time before the next renewal date to avoid being charged again.
- Cancellation stops future renewals; access continues through the end of the paid period.
- We do not issue pro-rated refunds for the unused part of a billing period.
- Your first annual payment is fully covered by Layer 1 and Layer 2.
Automatic License Revocation on Refund
When a refund is completed by our payment provider, the license associated with that purchase is marked as refunded and the extension returns to its free tier. Activation checks against a refunded license return valid: false with the reason refunded.
Because license status is read live, a refunded license stops working even if it was activated on a device earlier.
Requests We Cannot Approve
We are unable to issue a refund when:
- The request falls outside both the 14-day window and the 30-day 2-of-5 window;
- The license key was resold, shared or transferred in violation of the Terms of Service;
- The extension was used for unlawful purposes, or its protection mechanisms were reverse engineered, decompiled or cracked;
- The case does not meet at least 2 of the 5 conditions in Layer 2 (requests inside Layer 1 are unaffected by this clause).
Chargebacks
Please contact us before filing a chargeback — most issues are resolved within days. A chargeback processed by your bank revokes the corresponding license in the same way as a refund, and repeated chargeback abuse may result in a permanent block on future purchases.
Contact Information
Questions about this Refund Policy? Contact us at: kang61398@gmail.com
See also our Terms of Service and Privacy Policy.